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Iowa Attorney General, Tom Miller.
If you have a complaint against a company, what do you do? Call? Write? Try to talk to a local manager? Do nothing at all? The discomfort of creating a fuss is often the reason behind consumer discontent not being reported. Most companies really do want to know when a customer is dissatisfied. Good corporations realize that to find a solution, rather then to have a disgruntled customer, will benefit the company. The voice of an unhappy consumer is bad advertising. MORE?
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